JOB SUMMARY: In support of the Access Mission and Strategic Commitments, the Case Manager provides case management, works with customers to develop individualized service plans that outline goals toward skill building and self-reliance, conducts outreach to area communities, and ensures proper data entry.


  • Case management
  • Complete a pre-assessment that may lead to a full assessment through the process of customer interview and universal intake
  • Collect customer demographic information and income source (if any) during the intake process
  • Provide crisis intervention support with non-judgment and sensitivity
  • Conduct a competent problem analysis; select services or interventions that are appropriate to help customers attain the desired outcome, or advocate an appropriate referral system to sustain the customer through a crisis
  • Provide mediation with or without rent funds for customers who are in danger of eviction
  • Maintain confidentiality to protect customer records
  • Provide referrals and follow-up to appropriate programs and services provided by Access or other community providers that meet the customers’ needs
  • Provide counseling related to; and monitoring, developing, securing, and coordinating services
  • Travel may be required between both sites (Willimantic and Danielson)
  • Works with customers to develop individualized service plans that outline goals toward skill building and self-reliance
  • Identify internal and external resources that would enhance an individual or family’s capability to meet goals
  • Advocate for customers to area service providers to assist them in moving forward on the way to meeting their goals
  • Adhere to the Principles of ROMA-based Case Management set by Community Action Agencies in Connecticut to:
  • Provide supportive services that give customers/clients a solid foundation to reach their goals
  • Provide information to customers that will enable them to utilize better community services, including health, social, employment, and other beneficial services
  • Assist customers in gaining the skills and income needed to achieve and maintain an improved level of self-sufficiency
  • Empower and support customers/clients to become their advocates
  • Conducts outreach to area communities
  • Provide SNAP outreach and Program activities (e.g., prescreening, benefits coordination, event and partner information sessions, case management services) in the community to build strong relationships
  • Provide outreach time and effort recordkeeping for monthly submission
  • Ensures Proper Data Entry
  • Documentation of program services are required to be entered utilizing STEP’s database system (e.g., income, assessments, services, goals, case notes, etc.)
  • Keep a client caseload log.
  • Other duties as assigned


  • Bachelor’s degree in a related field or an Associate’s degree and three years of experience working with low-income individuals and families
  • Effectively works independently and as part of a team in a fast-paced environment
  • Works well with a diverse group of managers and co-workers with the ability to work in a culturally sensitive environment with limited English proficiency customers
  • Problem solver, solution generator
  • Reads and comprehends program plans and agency policies and procedures
  • Flexibility to deal effectively with a variety of people, situations, problems, and changes
  • Ability to mediate agreements between tenants and landlords
  • Able to transport self as needed to complete essential functions and responsibilities outside the office. This position may require travel between both Access sites
  • Understands and utilizes basic budgeting principles and skills
  • Good computer skills with working knowledge of word processing and spreadsheet software
  • Communicate effectively in both the written and spoken word
  • Bilingual in Spanish and English is preferred; bilingual in Spanish and English is required in designated bilingual positions
  • (*Significant work experience may be substituted for education credentials.)


  • Regularly required to: talk, hear and use hands to finger, handle, or feel
  • Frequently required to stand and sit
  • Occasionally lift and move up to 25 pounds
  • Specific vision abilities required by this job include close vision
  • (An employee must meet these demands to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.)

WORK ENVIRONMENT: The noise level in the work environment is usually quiet

(These characteristics represent those employee encounters while performing this job’s essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.)

This position has a base rate of $19.00 per hour with an additional $1.00 due to the bilingual designation. Internal candidates may apply by submitting their letter of intent and updated resume to Yolanda Irizarry, Director – Case Management Services at [email protected]